If you wish to return a product that is no longer required, is incompatible, or you have changed your mind for any reason and have decided not to keep the product(s) after receiving and evaluating the product(s) in your home and wish to return any item(s), we're happy to accept a return, and offer a full refund for the actual product(s) returned providing they have not been used and are returned and received by us in the original packaging within 30 days from the date from which they were purchased. When the product(s) are shipped we will let you know the date by which your product(s) need to be returned is clearly shown on the Return Slip included with your order. In the event that we receive an return an item damaged or after the date indicated on you Return Slip, we reserve the right to charge a 20% restocking fee or make a deduction for the damage. This will be deducted from any refund that you are due.
When your order was delivered, you should also have received a Return Slip within the box or packaging we sent to you. You can use this Return Slip to send back all or part of the order you have placed with us. Simply indicate which item(s) on the Return Slip you are returning by filling out the quantity you are returning and tick the reason box below it. You can then sign and date the Return Slip. If you have lost, mislaid or for some reason, not received a Return Slip, you can request that we send you a duplicate using the form below too. We will then send you this copy to the email that we have stored for your order.
Place the completed Return Slip in the package you are returning to us. This will enable us to correctly identify that the return was sent back by you and speed up the return and refund process. You will need to return your items using a delivery service of your choice, which you will need to arrange at your cost.
Under no circumstances should you send anything back without using a Return Slip as this will very likely delay, and possibly even negate, any refund that is due.