Repair Under Warranty | WARRANTY-REPAIR

Repair Under Warranty

Karcher Center JHS are authorised by Karcher UK to undertake repairs under warranty on ANY machine purchased from any legitimate UK based company on their behalf. This means that it doesn't matter which vendor you have purchased your Karcher product from, we can repair your machine completely free of charge. These other vendors can include Karcher themselves, other Karcher Centers, Amazon.co.uk, B&Q, Homebase, John Lewis, Screwfix Direct and many, many more.

To undertake a warranty repair, we will require a copy of your proof of purchase. A proof of purchase is any document that details the vendor and date of purchase, so documents that are acceptable for this purpose are till receipts, online sales confirmation, an invoice, a delivery note, a PayPal transaction document, or a credit card or bank statement that shows the purchase. A proof of purchase shows the date of your purchase which is the first day of your warranty period, so unfortunately without a proof of purchase we will not be able to undertake a warranty repair. It is worth noting that filling out a warranty card or completing an online registration of your product IS NOT considered a proof of purchase by Karcher and is not considered proof of a machines warranty status.

With a warranty repair, one of our Karcher trained engineers will perform full diagnostic and analyses to establish the fault you are experiencing. They will then effect a full repair. Upon completion of the repair our engineer will perform a full complimentary clean and issue a full repair report including any appropriate advice that may pertain to what may have caused your specific issue. Once the repair has been completed (or a replacement machine has been approved by Karcher UK), the engineer will contact you to arrange the return of your machine back to you.